Refund & Cancellation Policy

This policy applies to purchases from Reaper Digital Entertainment LLC (“we”, “us”, “our”), which operates OnChainMedia at onchainmedia.pro, and is part of our Terms of Service.

1. Overview

OnChainMedia provides custom digital services performed by people. Because time and labor are committed as soon as work begins, refunds depend on how much of the work has been performed.

2. Work not yet started

If you cancel before any work has begun on your order — for example, before you have submitted source content or before our team has started clipping or editing — your purchase may be eligible for a cancellation and full or partial refund. Contact us as soon as possible after purchase.

3. Work completed or substantially performed

Work that has already been completed, delivered, or substantially performed is generally non-refundable. If a billing period or one-time package has been partially used, we may, at our discretion, offer a partial refund or credit for the unused portion.

4. Subscription cancellations

• You can cancel a monthly subscription at any time by emailing hello@onchainmedia.pro or using a billing portal link if one has been provided to you.
• Cancellation stops all future billing. You will not be charged for subsequent periods.
• Your current paid period remains active, and we will complete the work included in that period.
• Cancelling does not by itself refund the current period; refund eligibility for the current period follows the sections above.

5. One-time packages

One-time packages do not renew. Refund eligibility follows the “Work not yet started” and “Work completed or substantially performed” sections above.

6. Quality concerns

If you're unhappy with a deliverable, please tell your project manager first. We will work with you on reasonable revisions consistent with your original brief, which is often the fastest way to resolve an issue.

7. Case-by-case review

Any refund request or dispute that falls outside the situations above is reviewed case-by-case, considering the work performed, the timing of the request, and the circumstances. We aim to respond to refund requests within five (5) business days. We encourage you to contact us before opening a dispute with your bank or card issuer so we can resolve it directly.

8. How to request a refund or cancellation

Email hello@onchainmedia.pro from the address used at checkout and include the package name, purchase date, and the reason for your request. Approved refunds are issued to the original payment method through Stripe; your bank may take additional time to post the credit.

9. Contact

Reaper Digital Entertainment LLC
Email: hello@onchainmedia.pro